According to “Consumer Protection Act.”, every consumer has 7-days trial period rights. Please keep the product you bought in the original condition, and exchanges are possible with the receipts within seven days from the purchase.
Please send us the letter or call us to indicate the reason of returns before sending the goods back. We will have 1 working day of submitting your case after receiving your application and then will feedback by emailing to inform the application result. Once approved the returns, we will inform you by telephone call within 5 days and send a carrier to pick up the return goods, and please keep the delivery receipt once the return good’s being picked by the carrier.
When returning goods, please make sure the return goods with original condition and the complete package with non-destructive inside and outside of the packing. (PS: please also pack the complimentary gift if the original package contains.) Do not adhere the delivery documents or writing onto the surface of the original packing. If not comply with above statements or over 7-days trial period, the return goods will not be able to proceed.
We will submit to refund the money within 7 days once confirmed the returns procedures and email with notification on the refunding date.
We will refund the payment according to the way you paid while purchasing this order.
If you paid by visa：If we didn’t request the payment of your purchase to the bank, we will stop the following requesting procedures; therefore it will no longer effect onto your visa credit nor show up onto your credit card bill. If we had requested your purchase, we will return the payment back to your visa account; the return payment will show up onto your next credit card bill.
If you paid via ATM Transfer：Please provide the banking information of the purchaser.
Branch of the bank：
When your documents of refunding are completed we will return the payment back to your bank account (as provide above) within 7 days and will also email you with notification once complete the payment refunding.